FAQ's

Certainly, you can change your order at no cost providing it has not been filled or dispatched already. Should you wish to make a change please contact us via phone or email quoting your order number.

What is your shipping and delivery policy?

As a valued customer we want you to feel comfortable and confident in your purchase of high quality ambient lounge goods. We are confident you’ll agree that our soft furniture and premium fabrics are the world's best, but in case there is any problem with your order, we offer a 14 DAY MONEY BACK GUARANTEE. If within 14 days of receipt you are not satisfied with your order, you are entitled to an exchange or replacement (if in stock) or a refund of the cost of the goods (excluding all shipping and/or delivery costs) providing the goods have not been used.

Our QC team individually check and assess all returns and if we consider the fault to be as an obvious result of self-damage, then a refund cannot be given.

Please see our full return policy here. 

For faulty goods/wrong product or size received:

Even with the best teams mistakes can occasionally happen!

If you consider your product to be faulty for any reason, or if you received a wrong item/size, please contact us immediately. Please include photos of damage or incorrect item received so we are able to assist you to our greatest extent. If it is deemed a factory defect or by any means caused by a mistake from our logistics team, ambient lounge will provide a FedEx label to collect the goods, in the original packaging. A replacement or the correct item/size will then be shipped to the customer.

For non-faulty goods:

If you are not satisfied with your purchase, please contact us within 14 days of receiving your ambient lounge product. We encourage you to try a different cover and our customer service team is happy to help you find the perfect piece for your home! 

We are happy to facilitate a replacement or exchange if the desired item is in stock, please note a price difference may apply. Alternatively, we can issue a refund of the cost of goods minus shipping. For non-faulty returns, all returned or exchanged products must be 100% complete in original packaging, unused, in resalable condition, and free from damage. The customer is responsible for all shipping costs incurred.

Once return product is received, inspected and proven as unused, free of any damage and in good condition, a refund will be issued. All returns should be sent back to Topper Plastics Inc., 461 E. Front Street Covina, California, 91723.

Demand for our bean bags has been very high and despite our best intentions, we may temporarily be out of stock of some items or colors. Our automated ordering service will not allow orders to process when there are stock-outs. Please contact us to find out how long we may be out of stock and we will get back to you within 24 hours.

Your purchase is secure with us. ambient lounge is an online retailer of designer bean bags. We aren't a bank. That is why we use the most trusted payment provider - Shopify Payments (Powered by Stripe) & PayPal to process our transactions. We have full SSL certification, please take note of the padlock on the ordering page.